CUSTOMER SERVICE

VMI is a member of the AVA and holds ‘AVA Quality Assured Status’
The AVA quality system provides a measurable standard enabling AVA Members like VMI to provide services that conform to the contractual requirements of their customers and all regulatory authorities, as well as providing a framework within which specific quality standards can be met, maintained and monitored allowing excellent levels of service to be provided.

VMI is ISO 9001-2000 accredited & has a Quality Policy & Quality Management System
VMI conforms to the AVA’s Quality System through this accreditation, and is annually audited by a professional external body to ensure its Quality system consistently meets and can exceed AVA requirements.

VMI has been established for 36 Years
As a long established and successful Company, VMI’s customer base includes many well known organisations, hospitals, schools and prestigious companies across the Region, and VMI has a wealth of client testimonials which demonstrate the high levels of customer satisfaction and quality service it provides, and has provided during the last 36 Years as the leading vending machines distributor in UK.

VMI is a part of the Vendia Group
VMI prides itself on consistently providing a local and effective service wherever a customer might be located, and as a part of the Vendia Group, VMI are able to offer the benefits and attributes of being part of a National group which is the third largest independent vending company in the UK.

VMI’s Quality Food Vending Equipment, Branded Ingredients & Extensive Product Range
The quality of product, food vending equipment and service VMI supply, are seen as of paramount importance to VMI in its delivery of, and reputation for excellent levels of customer care and service.

VMI’s Service Engineering Team collectively have over 100 Year’s of Service at VMI
Due to the experience and dedication of VMI’s Service Team, with all engineers fully skilled and trained for all vending requirements, VMI provide service response times to all customers that exceed Industry standards. Over 90% of call outs are fixed first time and with a maximum response time of 4 hours, but average response times within 2 hours.

VMI’s Operations Team are all trained and certified to AVA Hygiene Standards
VMI provides the highest level of Vending Machine Service available to customers, across all business and Industry sectors and has significant experience and success in meeting all of its customer needs effectively. All Operations staff are trained and certified to the AVA Industry standard for the cleaning and replenishment of all of its vending machines, and regular machine audits are carried out on all of its customer sites.

VMI’s Customer Care Programme
VMI has a Customer Care Programme in place to support all of its customer requirements, from receipt of a new order through to ongoing after-sales customer care. VMI’s Freephone Customer Care Desk effectively log and resolve any customer queries, and additionally carries out periodic customer satisfaction surveys.

VMI’s Mission Statement
“Quality Refreshments, Exceptional Service + Talented People = not just another Vending Company” – is executed throughout VMI’s business practices. A recent customer satisfaction survey revealed that 21% of customers rated their satisfaction as 'good', and the remaining 79% as 'very good' and 'excellent'.

VMI’s Flexibility & Leasing partners
It is advised by the AVA that you only take out a lease with a Finance House which is a member of the Finance & Leasing Association. VMI are able to offer excellent leasing options through Siemens Financial Services.

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